Customer Details App
Customer details brings all the crucial customer details from your backend directly to Zendesk.
Your agents won’t need to switch between windows anymore in order to find the customer information needed to provide quality support. Customer Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.
Flexible app configuration allows to plug in to any kind of backend – CRM, ERP, … as long as it provides a public REST API to access the data (see Advanced version of the app for more complex configurations). You get to customize where the information should be fetched and what are the details you’d like to see in Zendesk.