Our Marketplace channels brings all the communication with your customers from different online marketplaces directly to Zendesk.
We offer the missing puzzle to fully centralize all the communication in the Zendesk Omnichannel solution. All the messages sent by your customers on different marketplaces will arrive directly to your Zendesk instance. This allows you to integrate them seamlessly in your support processes, apply SLAs, triggers, automations, etc. Your agents will respond directly from Zendesk and avoid using several different tools in they day to day work. This will boost your agent’s performance and satisfaction and will allow you to obtain a global vision of your support activity, allowing you to further improve your support.
You can simply up to 3 of the following marketplace channels:
– Galeries Lafayette
Check for our other plans soon! Please let us know if you’d like to see other marketplaces enabled.