Fnac Connector App
Order details brings the basic order details from your backend directly to Zendesk.
Your agents won’t need to switch between windows anymore in order to find the order information needed to provide quality support. Order Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction.
Flexible app configuration allows to plug in to any kind of backend – OMS, ERP, … as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you’d like to see in Zendesk.